Privacy policy

Privacy Policy

Last updated: 21 September 2026

This Privacy Policy explains how Velorin collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, subscribe to marketing communications, or otherwise use our services.

Velorin respects your privacy and processes personal data in accordance with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

The data controller responsible for the processing of your personal data is:

Velorin
Posthoornstraat 11
3011 WD Rotterdam
The Netherlands

Email: info@velorin.eu
Phone: +31 6 27 14 23 70

If you have questions about this Privacy Policy or the way we process your personal information, you can contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with Velorin, we may collect the following categories of personal information:

Contact information

Full name
Email address
Telephone number
Billing address
Shipping address

Order information

Products ordered
Order number
Order value
Order status
Shipping and delivery information
Returns and refund information

Payment information

Payment method
Payment status
Transaction references
Information necessary to administer Pay After Delivery orders

Where payments are processed through a third-party payment provider, payment information may be collected and processed directly by that provider. Velorin does not necessarily receive or store complete banking or payment credentials.

Technical information

IP address
Browser and device information
Website usage information
Cookie and similar technology identifiers
Referring pages or websites

Communications

Emails
Customer service enquiries
Messages sent to us
Information you voluntarily provide when contacting Velorin

Marketing information

Newsletter subscriptions
Marketing preferences
Interactions with promotional communications, where applicable

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order;
When you create or use an account;
When you contact customer service;
When you subscribe to our newsletter or marketing communications;
Automatically when you browse our website;
Through cookies and similar technologies;
From payment, shipping, e-commerce, analytics, and other service providers involved in operating our business.

4. How We Use Your Information

We may process your personal information to:

Process and fulfil orders;
Arrange shipping and delivery;
Process payments and refunds;
Administer Pay After Delivery transactions and outstanding invoices;
Send order confirmations, invoices, delivery information, and other transactional communications;
Provide customer support;
Handle returns, complaints, disputes, and refund requests;
Maintain appropriate business and accounting records;
Prevent fraud, misuse, and other unlawful activity;
Maintain and improve our website and services;
Understand how visitors use our website;
Comply with legal and regulatory obligations;
Send marketing communications where permitted by law.

We will not use personal information for purposes that are incompatible with the purposes for which it was originally collected unless permitted or required by law.

5. Legal Bases for Processing

Under the GDPR, we process personal information only where we have an appropriate legal basis.

Depending on the circumstances, this may include:

Performance of a contract
Processing information necessary to accept, process, deliver, and administer your order.

Legal obligations
Processing necessary to comply with applicable tax, accounting, consumer protection, and other legal requirements.

Legitimate interests
Processing necessary for legitimate business purposes, such as operating and securing our website, preventing fraud, providing customer service, and improving our services, provided those interests are not overridden by your rights.

Consent
Where required, we may rely on your consent, for example for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

6. Payments

Velorin may offer different payment methods, including Wallid Pay by Bank and Pay After Delivery.

Wallid Pay by Bank

If you select Wallid Pay by Bank, information required to process the transaction may be shared with or processed by Wallid and relevant financial institutions.

These parties may process personal information under their own privacy policies and legal obligations.

Velorin generally does not receive your complete online banking credentials.

Pay After Delivery

If you select Pay After Delivery, Velorin may process information necessary to:

Register your outstanding payment;
Issue and send an invoice;
Match payments to orders;
Send payment reminders;
Maintain financial and accounting records;
Handle disputes or unpaid amounts.

Where necessary and legally permitted, information relating to an unpaid invoice may also be shared with professional advisers or service providers involved in payment administration or debt recovery.

7. Shopify and Our Online Store

Our online store may be operated using Shopify.

When you visit our store or place an order, certain personal information may therefore be processed through Shopify's infrastructure and services.

Shopify may process information in accordance with its own privacy practices and applicable data protection requirements.

8. Shipping and Delivery

To fulfil your order, we may share information with shipping and logistics providers.

This may include:

Your name;
Delivery address;
Telephone number;
Email address;
Shipment or order reference;
Other information reasonably necessary to deliver your order.

We only share information that is reasonably necessary for the relevant service.

9. Service Providers

We may use third-party service providers to help operate Velorin.

These may include providers of:

E-commerce infrastructure;
Payment processing;
Banking and payment services;
Shipping and logistics;
Email and customer communications;
Website hosting;
Analytics;
Marketing;
Fraud prevention;
Accounting and administration;
IT and website security.

These providers may process personal information on our behalf or, in certain circumstances, as independent data controllers.

10. International Data Transfers

Some service providers may process personal information outside the European Economic Area (EEA).

Where personal information is transferred internationally, we take appropriate measures where required under applicable data protection law. Depending on the destination and service provider, these safeguards may include adequacy decisions, Standard Contractual Clauses, or other legally recognised transfer mechanisms.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support marketing activities.

Some cookies are necessary for the website to function correctly. Other cookies, such as certain analytics or advertising cookies, may require your consent.

Where required by law, non-essential cookies will only be used after you have provided the necessary consent.

You can manage applicable cookie preferences through the cookie or consent controls available on our website.

12. Marketing Communications

If you subscribe to marketing communications, we may send you information about Velorin products, research-related product updates, promotions, new releases, or other relevant updates.

Where consent is the applicable legal basis, you may withdraw that consent at any time.

You can unsubscribe using the unsubscribe option included in our marketing emails or by contacting us at:

info@velorin.eu

Transactional communications concerning an existing order, invoice, payment, security matter, or customer service request are not necessarily marketing communications and may still be sent where necessary.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Retention periods may differ depending on the type of information.

For example, certain transaction, invoice, and accounting information may need to be retained for the period required under applicable tax and accounting laws.

When personal information is no longer required, we will delete, anonymise, or otherwise securely dispose of it where appropriate.

14. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

15. Your GDPR Rights

Subject to applicable law, you may have the right to:

Request access to your personal information;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information;
Request restriction of processing;
Object to certain processing;
Request data portability;
Withdraw consent where processing is based on consent;
Lodge a complaint with a competent data protection authority.

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, contact:

info@velorin.eu

We may need to verify your identity before processing certain requests.

16. Complaints

If you believe that your personal information has been processed unlawfully, you may contact us so that we can investigate your concerns.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

In the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens.

17. Children's Privacy

Velorin's products and services are not intended for individuals under the age of 18.

We do not knowingly intend to collect personal information from children for the purpose of selling our research products to them.

If we become aware that personal information has been collected from a minor in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.

18. Research Products

Velorin supplies products exclusively for legitimate laboratory and in-vitro research purposes.

The Velorin Retatrutide Fastpen 40 mg is not intended for human or animal consumption and is not intended to diagnose, treat, cure, or prevent any disease.

Information provided during checkout or customer service interactions may be processed where necessary to administer orders, enforce applicable purchasing requirements, or comply with legal obligations.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

The latest version will be published on our website with an updated revision date.

20. Contact Us

For privacy-related questions, requests, or complaints, please contact: